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Confidentiality declaration

Welcome to the website of Crew Collective & Café. The protection of your personal data is our top priority. This document explains in detail how we collect, use, store, and protect your personal information when you interact with our website and online services.

Scope of the Policy

This privacy policy applies to all online interactions you may have with the Collective Crew Café website. This includes, but is not limited to, booking our coworking spaces, online ordering at our café, and any electronic communications with us via contact forms or social media channels. Please note that this policy does not cover the practices of third parties that may be linked to our site. However, we carefully select these third parties based on their ethics and the quality/security of the services they provide. We encourage you to read the privacy policies of these third-party sites to understand how they collect and use your data.

Age of Consent

We take the matter of protecting minors' personal data very seriously. That's why we do not offer our services to individuals under the age of 18 without the explicit consent of a parent or legal guardian. Parental or guardian consent is necessary to ensure that minors are protected against any risks related to the collection and processing of their data.

If you are a parent or guardian and discover that your child has provided us with personal data without your consent, we encourage you to contact us. We will take appropriate steps to remove this information from our systems in compliance with existing laws and regulations.

By using our services, you confirm that you have reached the legal age of consent, or are acting under the supervision of a parent or legal guardian if you are a minor. The safety and well-being of minors are priorities for us, and we are committed to acting in compliance with applicable data protection laws.

Data Protection Officer


For any questions or concerns about how we handle your personal data, you can contact our Data Protection Officer. The person responsible for this role at Collective Crew Café is Josianne Beaulieu. She can be reached via email at the following address: Feel free to contact her with any questions, requests for clarification, or to exercise your data protection rights. For a quicker response, we encourage you to use the form below to contact Josianne Beaulieu.

Data Collection


We collect personal data for several essential reasons aimed at optimizing our service. The first reason is to personalize and improve your experience within our coworking spaces and our cafe. For example, by saving your order preferences or reservation schedules, we can offer you a more personalized and expedited service.

The second reason pertains to the administrative aspect and the management of your account with us. This includes billing, verifying your identity for security reasons, and the necessary communication for the provision of our services. We also use this information to send you notifications regarding your account or our services, such as changes in terms and conditions or privacy policies.

Lastly, the third reason is related to our marketing and communication efforts. We may use your data to inform you about promotions, special offers, or news that might interest you. All of this is done in compliance with current laws and regulations, including the General Data Protection Regulation (GDPR).

Directly Collected Data


When you interact with our website to make a reservation, purchase products, or simply gather information about our services, we collect specific data about you to better meet your needs. This data may include, but is not limited to:

  • Your Full Name: To personalize your experience and facilitate the management of your orders or reservations.

  • Your Email Address: Primarily used for reservation confirmation, payment receipts, and essential communications related to our services.

  • Your Phone Number: To quickly contact you in case of sudden changes, such as cancellations or reservation modifications.

  • Your Postal Address: Required if you order products for home delivery or if you wish to receive promotional information.

  • Financial Information: We collect your financial details, such as credit card information, only when you make an online purchase or reservation. This information is strictly used for processing payments and is not stored for other purposes.


We collect this data only when you choose to provide it, and we are committed to treating it with the utmost care, in compliance with applicable data protection regulations. It's important to note that providing this data is often necessary for using our services. If you choose not to provide this information, you may not be able to access certain services or features on our website.

Indirectly Collected Data


Our website uses cookies to enhance the user experience and to collect analytical data that helps us optimize our services. Cookies are small text files stored on your computer or mobile device when you visit a website. They are used for various reasons, including :

  • Traffic Analysis: Cookies allow us to understand how visitors interact with our website by collecting information on the number of visitors, the most popular pages, and the duration of visits.

  • Personalization: These files can remember your preferences, such as language or menu choices, to make your browsing more enjoyable and personalized.

  • Essential Features: Some cookies are necessary for basic functionalities like shopping carts or access to secure areas of the website.

  • Advertising and Marketing: We may use cookies to personalize the advertising content you see on our website or on other platforms.


Please note that you have the option to disable cookies in your browser settings. However, this may affect the effectiveness of certain features on our site.

It's important to note that data indirectly collected through cookies does not reveal your personal identity. This information mainly serves to optimize your user experience by remembering your preferences for future visits. It also helps us understand visitor behavior on our site in order to make improvements.

Data Usage

The use of your personal data is primarily aimed at providing the services you have requested from us. This may include booking coworking spaces, online ordering at our café, or interacting with our online communication channels. All these operations are necessary to meet your needs and to continually improve our services.

Furthermore, we also use your information to keep you informed of changes in our services, promotions, and upcoming events. Rest assured that these practices are carried out in strict compliance with current data protection laws and regulations. We do not sell, rent, or share your data with third parties for commercial purposes without your explicit consent.

Lastly, we may need to use your data for legal obligations, including responses to legal requests or compliance obligations. Our aim is to scrupulously respect all legal obligations while protecting your privacy rights.

Data Security


The security of your data is a priority for Collective Crew Café. This is why we employ various methods to ensure the protection of your information.

  1. Encryption: All sensitive data exchanged between your browser and our server is encrypted using SSL technology, thereby ensuring maximum security.

  2. Access Controls: We limit data access to only those employees and third parties who need it to perform their tasks. Each individual with data access is required to follow our strict security and privacy policies.

  3. Security Updates: Our IT system is regularly updated to include the latest security advancements. These updates help to effectively combat any potential vulnerabilities.

  4. Breach Protocols: In the event of a data breach, we have set up rigorous protocols to assess the nature and extent of the breach, notify the concerned parties, and take all necessary steps to minimize impact.

Your Rights to Update and Delete Personal Data


We respect your right to access, modify, and delete your personal data.

  1. Data Access: You have the right to request a copy of the information we hold on you at any time.

  2. Data Modification: If you find the information we hold on you to be incorrect or incomplete, you have the right to request that we correct it.

  3. Data Deletion: You have the right to request that we delete your personal data from our systems, unless we are legally obligated to retain it.


To exercise these rights, please contact our Data Protection Officer, Josianne Beaulieu, via the form below.

Data Transfer to Third Parties


We want to assure you that the protection of your data is our utmost priority. As such, we adopt strict measures when sharing your data with third parties.

  1. Selected Partners: We only collaborate with partners who share our ethical values and comply with the quality and security standards we require.

  2. Reasons for Sharing: We only share your data with third parties in order to execute the services you have requested or for legal reasons.

  3. Transparency: If your data is transferred to third parties for reasons other than those stated here, we will inform you in advance and obtain your explicit consent.


For more information on the sharing of your data, you can contact our Data Protection Officer, Josianne Beaulieu, via the form below.

Changes to this Privacy Policy


We reserve the right to update this privacy policy based on the needs of our business and legal requirements. Any changes will be posted on our website, and if they are substantial, a notification will be sent to our users.

  1. Notification: If the changes to this privacy policy have a significant impact on how we handle your data, we will inform you via email or a notification on our website.

  2. Last Updated: The date of the last update to this policy will always be clearly indicated at the bottom of this page so that you can be fully informed.

  3. Your Responsibilities: It's your responsibility to regularly check this privacy policy to ensure you are aware of any changes.


For any questions about these changes, feel free to contact our Data Protection Officer, Josianne Beaulieu, via the form below.

Policy Update


This privacy policy was last updated on August 29, 2023. We encourage you to regularly check this page to be aware of any changes.

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